Triumph Group, Inc. Customer Service Representative-Aviation in Grand Prairie, Texas

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

The qualified individual will be responsible for being the primary liason between the customer and the company, ensuring a timely response to all customer inquiries. Prepares quotations and monitors all itmes through the shop to ensure turn around times and customer requirements are met; determines the best method to resolve complex customer service issues.

  • Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards

  • Reviews customer repair orders and initiates into company repair process, communicates any changes in customer requirements to the organization

  • Informs company personnel of incoming customer orders

  • Coordinates the resolution of customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters

  • Acts as a focal point for all incoming and outgoing written and verbal commnication with assigned customer(s)

  • Provides price and schedule quotations

  • Develops and provides periodic repair order status reports to company management and the customer as required

  • Occasional travel may be required

  • Other duties may be assigned

The successful candidate will typically have a bachelor's degree or equivalent and 3-5 years of related experience. Customer Service in the Aviation Industry preferred.

To perform this job sucessfully, the individual must be able to perform each essential duty satisfactorily:

  • Ability to make appropriate business judgements and decisions independently

  • Ability to build effective organizational relationships inside and outside the department

  • Ability to effectively manage multiple tasks simutaneously with rapid change in priorities

  • Ability to handle adverse and urgent situations

  • Excellent verbal and written communication skills

  • Proficient in MS Office software and personal computer skills

Requisition Number: 13480

Security Clearance Required?: No

External Company Name: Triumph Group, Inc.

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