Moseley Technical Services AD ITSM Tools Developer in Coppell, Texas

Our client has worldwide oversight over the Enterprise IT infrastructure, including Network Infrastructure, PC Acquisition & Management, Messaging, Application Hosting & Monitoring, Remote Connectivity, IT Standards & Processes, and Telecommunications.

AD ITSM Tools Developer

Coppell, TX


  • The AD ITSM Tools ServiceNow Developer will be responsible for development and support of the corporate ServiceNow implementation covering Service Catalog, Service Portal, Operational ITIL Processes, AMDB/CMDB, and System Integrations.

  • Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform and integrations with external systems

  • Implement technology specific best practices and standards.

  • Translates requirements into functional and technical requirements

  • Design and develop extensions to Service Now data model in support of requirements towards AMDB and CMDB, SACM and other modules

  • Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results

  • Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments

  • Evaluation new features and produce comprehensive analysis and recommendations

  • Provide 2nd/3rd level ServiceNow support, resolve incidents

  • Process Management and Project Coordination

  • Assists in development of project estimates, contributes to defining project timelines, project plans and milestones

  • Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results

  • Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

  • Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.

  • Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices

  • Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing

  • Design and development of RDBMS systems specifically with Oracle SQL

  • Familiarity with Unix, Linux, Shell Scripting

  • Practical experience with agile methodologies/tools

  • Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

  • Experience with leading a geographically separated customers and onshore/offshore teams

  • Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information

  • Works on a team or independently

Being authorized to work in the U.S. is a precondition of employment. Our client will not sponsor applicants for work visas. For consideration, you must be a US Citizen, or authorized to work in the US. Applicants with H1-B authorization are being accepted. Please state your work status when applying. Some relocation assistance will be available for the hired candidate.

Education and Experience:

This role requires a BS or Equivalent Experience in Computer Science / Information System Management and Minimum of 3 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 2 years of experience with ServiceNow.

Conditions of Employment:

Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.

About Our Company:

Moseley Technical Services, Inc. is dedicated to providing our clients with a high standard of quality products and services. For two decades, our reputation has been built on this dedication and the long-term relationships developed with some of the most prestigious companies in the aerospace and defense industries. These business relationships give you the opportunity to not only find a job but to find one you can value and enjoy. We will be dedicated to you and to making your career a success.

Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Join a team that values your experience!

ID: 2017-4329

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